Frequently Asked Questions


Order Processing
Payment
Shipping
Returns and Exchanges
General Questions

Order Processing


Order Processing Times
Many items at Woodland Belle are handmade to-order after your purchase.  Please check item descriptions for specific order processing times. Typically, hair pins ship in 1-3 business days, and necklaces in 4-8 business days.

Payment


Accepted Payment Methods
You can check out using all major credit cards, or Paypal. 

Website Checkout Security
Credit card and order data is encrypted and secure, using Level 1 PCI compliant technology and 128 bit SSL certification.  You can rest assured that your credit card info and other personal information are kept secure and safe.

Shipping


Shipping Rates and Service
U.S orders ship via USPS Priority mail or First Class, with delivery confirmation and tracking.  Shipping rates begin at $3.49 for First Class and $6.75 for Priority.

International Shipping
Woodland Belle ships to select countries outside the U.S. For orders shipping to destinations outside the U.S, please visit International Shipping Guidelines to view shipping rates and other important information.

Order Tracking
Delivery confirmation with tracking is standard with all U.S. orders. International orders shipping via USPS Priority mail come with limited tracking.

Expedited or Rush Processing
For U.S. orders, you may select USPS Priority mail, which has a delivery time of 2-3 business days, or USPS Express Mail (1-2 business days) at checkout.  However, please check current processing times within each item description, as many items are handmade to-order.

Gift Packaging
All orders arrive beautifully gift-boxed and ready to give (or keep!) If you would like a complimentary gift message to be included, please type your message in the Comments space provided while checking out. (Gift messages are printed on slips of paper.) If the item is to be a gift, mention this and the order receipt will be left out of the package.

Returns and Exchanges

If your order arrives and it does not meet your expectations, Woodland Belle will accept returns within 14 calendar days of the delivery date. Buyer pays for return shipping. In most cases shipping charges and import fees are non-refundable. Exchanges are handled on a case-by-case basis; please inquire for more information. Orders that have been customized are non-returnable. Prior to returning an item, please inquire first to request a return authorization. EU Customers: A withdrawal form can be downloaded here.

General Questions

Custom Orders
You have the option to customize the colors of many of the designs in my collection.  Other small customizations can be considered. Please inquire to discuss possible options.

Terrarium Necklace Jewelry Care Tips
Click here to download a printable version of the Tiny Terrarium Necklace Care instruction sheet (includes tips on caring for sterling silver or gold-filled jewelry, and how to care for the glass pendant.)

Copyright Information
All works, text, and photographs (unless otherwise credited) featured on Woodland Belle.com are copyright protected and are the creative and intellectual property of Woodland Belle LLC. Upon purchase, these rights, including the right of duplication, do not transfer to the owner of the artwork. PLEASE NOTE: Woodland Belle jewelry and accessories are composed of small items and are not suitable for children under the age of 7. Please do not allow children to play with items purchased from Woodland Belle, in case of accidental swallowing. Woodland Belle reserves the right to edit or change these policies at any time.

Woodland Belle LLC, Copyright 2010-2018
Woodland Belle / Lake Ariel / PA 18436 / USA / 828-761-1715